How to write a great support request
What to include so we can fix your problem faster.
Updated October 10, 2026The more we know, the faster we can help. Include as much of this as you can.
- Your account email.
- The product, and the version if it's Fades Browser.
- What you tried to do and what happened instead.
- The exact error message, or a screenshot.
- When it happened, including your time zone.
- Your device: Windows version, browser, or phone.
- What you already tried.
Never send your password, full card number, CVV, or recovery codes.
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