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Guides, answers, and people for everything in the Fades ecosystem.

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Get help with a product

Pick the product you're using to see its guides and known issues.

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Available

Fades Account

One account for every Fades product.

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Available

Fades AI

Your intelligent AI workspace.

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Available

Fades Mail

Private email, beautifully simple.

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In development

Fades Browser

A browser built for the Fades ecosystem.

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Coming soon

Fades Chat

Simple, private conversations.

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Coming soon

Fades Domains

Simple, easy domain management.

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Browse by topic

Not sure which product it's about? Start here.

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Getting started

Set up your account and your first Fades product.

16 articles

Account and sign in

Passwords, sign in problems, and your account details.

4 articles

Privacy and security

Control your data and keep your account safe.

7 articles

Billing and charges

Charges, receipts, and refunds.

2 articles

Troubleshooting

Fix errors, crashes, and things that won't load.

14 articles

Developers

Build with Fades accounts and understand API errors.

6 articles

Most read articles

Search all 49 articles
Reset your passwordGet back into your account if you forgot your password.Fades AccountInstall Fades Browser on WindowsDownload and install Fades Browser using the Windows installer.Fades BrowserFades Browser won't updateFixes when updates don't download or install.Fades BrowserGet started with Fades MailSign in and find your way around your inbox.Fades MailWrite prompts that get better answersPractical ways to ask so Fades AI gives you what you actually want.Fades AII can't sign inFixes for the most common sign in problems.Fades AccountSign in with Fades: overviewLet people sign in to your website with their Fades account.Fades AccountSpot and report phishingHow to recognize scam emails and what to do with them.Fades Mail

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Real people, across every channel.

Community

Join the Fades Discord

The fastest way to get an answer. Chat with the team, get setup help, share feedback, and see what we're building next.

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Walkthroughs and setup guides.

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Email

For account, billing, and private issues.

[email protected]

Service status

Live uptime for every Fades product.

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Common questions

What is a Fades account?

One login that works across Fades AI, Fades Mail, Fades Browser, and every other Fades product.

Read the full guide
I forgot my password. What do I do?

Go to the sign in page, choose Forgot password, and enter your email. We'll send you a link to set a new one.

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Which Fades products are available right now?

Fades AI and Fades Mail are available. Fades Browser is in development, and Fades Chat and Fades Domains are coming soon.

Read the full guide
How do I install Fades Browser?

Download the Windows installer from the latest release on GitHub, run it, then sign in with your Fades account.

Read the full guide
How do I report a bug or a security problem?

Bugs: use the contact form or ask in Discord. Security issues: use the contact form and choose Security so it stays private.

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Can I delete my account and data?

Yes. You can delete your account from your account settings, or ask support to do it for you.

Read the full guide
Can I use Fades to sign in to other websites?

Sign in with Fades is in development. The developer guides are available in preview so you can see how it will work.

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How do I contact a real person?

Use the contact form, email [email protected], or ask in the Discord server.

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Still stuck?

Tell us what happened and which product you were using. We'll get back to you.

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