Questions about charges and refunds
What to do if you have a billing question.
Updated October 10, 2026If a Fades product offers a paid plan, billing questions are handled by support.
What to include
- The email on your Fades account.
- Which product the charge is for.
- The date and amount of the charge.
- What you'd like us to do, for example cancel or refund.
Contact support and choose Billing. We'll reply with next steps.
Pricing and plans are shown in each product. If you don't see a paid plan in a product, there is nothing to be charged for.
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