I see a charge I don't recognize
Steps to take about an unexpected charge.
Updated October 10, 2026Unexpected charges are stressful. Here's how to sort it out.
- Check which email addresses you've used with Fades. The charge may be on another account.
- Look for a receipt in your inbox from Fades.
- If you can't match it, contact support with the date, the amount, and the last four digits of the card.
Never send your full card number, CVV, or password. We'll never ask for them.
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